Unless noted below or in the product description, most products can be returned directly to Circuit Offroad within 30 days of ordering if all of the following requirements are met. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for up to 14 days or expiration of the original return period, whichever occurs first. Please allow 1-2 weeks to process refunds and credit your account.
Clearance items marked “Final Sale” on the website are final sale, and returns are not available. Circuit Offroad does not accept returns on special order products. This includes products that are not listed on the website for purchase. To receive credit, all products must be
- Returned in their original packaging
- Include all manuals, cables, warranty cards, center caps and accessories
- Be clean, without scratches and resealed in factory-fresh condition.
- Wheels that have had a tire mounted CAN NOT BE RETURNED FOR ANY REASON. Please test-fit wheels before mounting a tire.
Shipping and handling, and freight charges are not refundable. The customer is responsible for shipping costs on all returned items. If the returned item meets the above requirements, it will be accepted and a restocking fee will be applied.
Inventory Restocking Fee: 15% of the purchase price (minimum $15)
To request a return, simply reply to your order confirmation email letting us know which item(s) on your order you’d like to return. This email contains your order details and will allow us to quickly identify who you are, what you ordered. We’ll promptly process your return request, and reply back with a Return Merchandise Authorization (RMA) and return instructions. We cannot accept return requests by phone.
Refusal Fees #
In addition to the restocking fees listed above, a $25.00 refusal fee will apply to all items that are not accepted by the customer upon delivery. If customs fees or additional shipping charges are incurred as a result of the refusal, they will be documented and deducted from the refund amount.
Freight Charges #
Freight charges are not refundable. The customer is responsible for shipping costs on returned items.
Item Arrives Damaged #
All outbound shipments are insured for the full replacement cost in the rare event of shipping damage or loss. Please inspect all shipments upon delivery and contact us within 3 business days if your item arrives damaged, incomplete, or in any way different than you were expecting. If the damage is caused by the shipping carrier, we will promptly open a case with the carrier. Damage and loss claims are typically resolved within 10 business days. The carrier will issue a reimbursement check and we will promptly ship a replacement item once the damage claim is approved. It’s important to retain the item and all original packaging as it was received – this may be picked up or inspected by the shipping carrier during the damage claim process.
Exchanges #
In an effort to keep the return process streamlined and simple, we do not offer exchanges. If you want to change an item for a different size, color, style, etc. simply obtain an RMA, send it back to us and we’ll issue a refund. You’ll need to place a new order as all returned items will be automatically refunded.